Thank you for shopping at The Ark City of Refuge. If you are not entirely satisfied with your purchase, we’re here to help. Our refunds and returns policy outlines the conditions under which we accept returns and issue refunds, aiming to ensure a transparent and fair experience for our customers.
Returns
You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you need to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jackark@gmail.com and send your item to:
5 Old Faure Road,
Faure,
Cape Town,
Western Cape
7131.
Need help?
Contact us at jackark@gmail.com for questions related to refunds and returns.